Shipping & Delivery Policy
We are a local store in Kasba Dehra and we deliver ourselves across Alwar and the towns around it. This page sets out where we deliver, how long it takes, and what it costs.
Last updated: 6 August 2026
1. Where we deliver
We deliver to Alwar city and the surrounding areas, including Kasba Dehra, Vijay Mandir, Chikani, Surya Nagar, Malakhera, Moti Doongri and the nearby towns of the Alwar district.
We are a neighbourhood store, so we do not ship across India. If your PIN code falls outside the area we cover, we will tell you as soon as you place the order and refund any amount paid in full. If you are just outside and want to arrange your own transport from our counter, call us on +91-9887771595 — we are usually happy to help.
2. Delivery charges
- Free delivery within Alwar city and Kasba Dehra on appliances, sanitaryware and all normal orders.
- Outlying areas — for locations further out, or for very heavy and bulky consignments, a delivery charge may apply. We always quote it to you and get your agreement before dispatching. Nothing is added to your bill without telling you.
- Installation, fitting and plumbing are separate services and are not included in delivery. Ask us for a quote if you need them.
3. How long it takes
- In stock, Alwar city — usually the same day or the next working day.
- In stock, nearby towns — typically 1 to 3 working days.
- To be arranged from the brand — some models and large sanitaryware are brought in on order. These normally take 3 to 7 working days, and we tell you the expected date when we confirm the order.
These are working-day estimates and exclude Sundays and public holidays. Weather, transport strikes and supplier delays can push a date out; if that happens we will call you rather than leave you waiting.
4. How your order is confirmed and tracked
After you place an order we confirm it on WhatsApp or by phone, along with the delivery date. You can see the current status of every order under My Orders in your account. Because delivery is done by our own staff rather than a courier network, there is no tracking number — we simply call you before we arrive.
5. Receiving your delivery
- Someone aged 18 or over must be present at the address to receive and sign for the order.
- Please open and check the goods in front of our delivery person. Transit damage reported at the door is settled immediately.
- For cash-on-delivery orders, the full amount is payable at the time of delivery.
- Delivery is to your doorstep or the ground floor. Carrying heavy items upstairs depends on access and the staff available — please mention it when ordering so we can plan for it.
6. If delivery cannot be completed
If nobody is available or the address turns out to be wrong, our staff will call you and attempt delivery again on the next working day. After two failed attempts we will contact you to re-arrange it. If the order still cannot be delivered, we cancel it and refund you as set out in our Refund & Cancellation Policy.
7. Damaged or wrong items
If something arrives damaged, defective or is not what you ordered, tell us within 7 days of delivery and we will replace it or refund you. The full process is in our Refund & Cancellation Policy.
8. Prefer to collect it yourself?
You are welcome to pick your order up from the counter at Kasba Dehra, near Jodhpur Sweets Home, Alwar, Rajasthan – 301023, India. We are open Monday – Sunday: 9:00 AM – 9:00 PM. Order online or on WhatsApp, and we will keep it ready and message you when it is packed.
Questions about this policy?
Reach us on any of the following and we will respond within one working day.
- Lakisha Electronic and Sanitary WaresKasba Dehra, near Jodhpur Sweets Home, Alwar, Rajasthan – 301023, India
- +91-9887771595
- support@dreamhomemakers.in
Business hours: Monday – Sunday: 9:00 AM – 9:00 PM