Refund & Cancellation Policy
We want you to receive exactly what you ordered, in working condition. This policy explains when you can cancel an order, when an item can be returned, and how quickly you get your money back.
Last updated: 6 August 2026
1. Cancelling an order
- Before dispatch — you can cancel any order at no charge. Call or WhatsApp us on +91-9887771595 with your order number. If you had paid online, the full amount is refunded.
- After dispatch — once goods have left our store we cannot cancel the order. You can refuse the delivery, in which case it is treated as a return under section 3 below.
- Cancelled by us — if a product turns out to be out of stock, is priced incorrectly, or your address falls outside the area we deliver to, we will tell you and refund the full amount paid.
2. Check your delivery — 7-day window
Please open and check the package in front of the delivery person. Transit damage is much easier to settle if it is reported at the door.
If you spot a problem later, report it within 7 days of delivery. After that we are unable to accept a return, though the manufacturer’s warranty may still apply.
3. What we accept back
We accept returns where the fault is ours or the manufacturer’s — specifically when the item is:
- Damaged in transit or physically broken on arrival.
- Defective, or not working on first use.
- The wrong product, model, size, colour or quantity.
- Missing parts, accessories or the warranty card.
The item must be returned in its original packaging with all accessories, the warranty card and the GST invoice.
Change of mind is not a valid reason for return. Because these are electrical and sanitary goods, we can only take back an item where something was actually wrong with it. Please check model, size and specification carefully before ordering — call us on +91-9887771595 if you are unsure and we will confirm it for you.
4. What cannot be returned
- Products that have been installed, fitted, wired or used — including sanitaryware once plumbed in.
- Paints, primers, putty and adhesives once the seal or lid has been opened, and any paint mixed or tinted to your chosen shade.
- Wire, cable, pipe and similar goods cut to a length you specified.
- Items ordered specially or in bulk on your request.
- Products damaged by misuse, incorrect installation, voltage fluctuation, or normal wear and tear.
- Items returned without the original packaging, warranty card or GST invoice.
- Minor variation in shade, finish or packaging between manufacturing batches, which is not a defect.
5. How to raise a return
- Call or WhatsApp +91-9887771595 within 7 days of delivery, or email support@dreamhomemakers.in.
- Give us your order number and a short description of the problem. For damage or a wrong item, please send photographs — it usually settles the matter in one message.
- We will confirm whether the return is accepted, normally within one working day.
- We collect the item from your delivery address at our cost, or you may return it to the store counter, whichever is quicker for you.
6. Replacement or refund
Once the returned item reaches us and is inspected — usually within 2 working days — you can choose either:
- A replacement of the same product, subject to availability. This is normally the fastest option.
- A full refund of the amount paid for that item, including any delivery charge you were charged on it.
If the fault is confirmed to be ours, you never pay the cost of return collection.
7. When the money reaches you
- Paid online (UPI, card, netbanking) — refunded to the same account or card used for payment. We initiate it within 2 working days of approving the return; your bank typically credits it within 5–7 working days after that.
- Cash on delivery — refunded by UPI or bank transfer. We will ask for your UPI ID or account details, and send it within 5–7 working days of approving the return.
- Ordered on WhatsApp and paid at the counter — refunded in cash at the store, or by bank transfer if you prefer.
We do not deduct any handling or restocking fee from an approved refund. Once we have initiated a refund the remaining time depends on your bank, which is outside our control — we will share the reference number so you can follow it up.
8. Failed or duplicate payments
If money was debited but your order did not confirm, or you were charged twice, the amount is normally reversed automatically by your bank within 5–7 working days. If it has not appeared by then, contact us with the date, amount and transaction reference and we will trace it with the payment gateway.
9. Warranty claims after the return window
Once the 7-day window has passed, a faulty product is handled under the manufacturer’s warranty through their authorised service centre, as described in our Terms & Conditions. Keep your GST invoice and warranty card — both are needed for a claim. We will help you raise and follow it up.
Questions about this policy?
Reach us on any of the following and we will respond within one working day.
- Lakisha Electronic and Sanitary WaresKasba Dehra, near Jodhpur Sweets Home, Alwar, Rajasthan – 301023, India
- +91-9887771595
- support@dreamhomemakers.in
Business hours: Monday – Sunday: 9:00 AM – 9:00 PM